ModelTeenz—Photo Product Purchase FAQ

Frequently Asked Questions (FAQs)—Photo Products

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What are the specific terms and limitations for a purchase of digital images or products from ModelTeenz?

Permission is given to the individual and/or company to which the sale is made to use any photographs, images, artwork, or materials sold as part of this transaction ONLY for his/her/their personal use and/or entertainment. All photographs, images, artwork, or materials sold as part of this transaction are copyrighted by Richard Emerich d/b/a RWE Productions and/or ModelTeenz and/or PhotoSportz, and may not be reproduced, altered, modified, or enhanced by computer or mechanical imaging or processes, nor may be used, sold, posted on the Internet in any manner (such as, but not limited to, newsgroups, or used as images on any website or any computer server system) or otherwise used and/or distributed without the express written permission of Richard Emerich. All rights reserved. Note that removing, defacing, and/or obscuring any part of copyright information is a felony under US Title 17 and is illegal under associated international laws.

What options are there for stock photography usage?

Clients wishing to purchase photos for commercial or stock photography usage must first purchase photo DVD product(s) in order to review the entire catalog available for the respective model(s). Once the client has chosen images, a fee for their use is negotiated based on (but not limited to): the type of media; length of use; circulation numbers for the product; and number of images to be used. Raw images are provided to the client along with a limited copyright usage statement for legal documentation and authorization for use of our copyrighted material. (Optionally, we provide PhotoShop retouching services for a reasonable, hourly rate in the client does not wish to retouch and make images camera-ready themselves.) The cost for the purchase of any photo DVDs is subtracted from the final cost for the chosen image use.

Do you offer discounts for large purchases?

Effective Monday, 28 December 2009, the following standard discount structure applies to all online orders:

Orders from $100.00 to $200.00: 5% Discount

Orders from $200.01 to $400.00: 10% Discount

Orders from $400.01 to $600.00: 15% Discount

Orders from $600.01 to $800.00: 20% Discount

Orders of $800.01 or more: 25% Discount

This discount is applied automatically during checkout depending on your order sub-total.

Is there a charge for shipping my order?

Effective Sunday, 1 November 2009, there is no longer a charge for standard shipping: Priority Mail for addresses within the USA, or International First Class Mail for addresses outside of the USA.

We now also offer Express Mail (overnight) shipping for USA orders for a flat rate of $40.00, and Federal Express (overnight) shipping for international delivery for a flat rate of $80.00. If you would like to opt for overnight shipping, please contact us by email before ordering.

Note that orders ship only once your credit card purchase has been authorized by our transacation provider.

What are the size of the images on a digital media product?

Digital images for portfolios made available after the start of 2004 are generally 8x12 at 72dpi (approximately 580x870 pixels). For images in portfolios made available after May 2006, the size is generally 8x12 at 96dpi (approximately 830x1230 pixels). Images are able to be viewed using common image-viewing software on either PC or Mac platforms.

Images on digital media available for purchase are imprinted with a small copyright logo at the bottom corner so as not to ruin the artistic composition of the image, while at the same time protecting it as copyrighted material.

What images are on a digital media product?

A model's portfolio on digital media usually consists of one (or more) photo shoot sessions featuring that model alone, or that model alone and some photos of the model posed with other models, where the model poses for fashion, sports, editorial and/or artistic photography. A description of each model's portfolio is listed on the secure credit card page, under the line item for each product.

The images on digital media are raw images, without any re-touching in PhotoShop, re-sized to the specifications listed above, and imprinted with our copyright logo.

How long does it take for delivery of my order? When is my order shipped to me?

If you place your order by credit card, your order is processed only after your transaction is approved by our authorization company, and the fund transfer is completed. While the site emails an automatic order summary to you, this is not a confirmation that your order has been fulfilled and shipped.

Depending on when your order is placed, order fulfillment may take from one to five business days. (Our office hours are Monday through Friday, 10AM to 4PM EST; processing does not occur on Sundays or federal holidays.) Once your funds have been transferred, orders usually are processed and shipped within two business days. Priority Mail normally delivers within 2-3 business days to addresses within the continental USA, and 3-4 days for Hawaii, Alaska and and a bit longer for USA territories. Express Mail (USA addresses only) or FedEx (for international orders) normally delivers by the next business day afternoon, unless you are located in a special service area, in which case it may not be delivered until the second or third business day.

The staff routinely travels on photo shoot trips of from 4 to 14 days. During this time orders are accepted and processed remotely (assuming we have Internet access), but are fulfilled upon our return to the office. We post our trip schedule on the Site Update page, so be sure to check there if you haven't received your order and are wondering why not.

Our order system will send a status email to you whenever your order status changes, so it is important to enter a correct, viable email address during the online order process. The most common statuses are:

"Order Received": Your order was successfully placed via our online order page, and your credit card transaction is being processed.
"Order in Fulfillment": Your credit card transaction has been approved and the funds for your purchase transferred to our account. Your order is being processed at this point.
"Order Shipped": Your order is complete and will be shipped on the date indicated. The type of shipping is also indicated. If your order is to be delivered to an address in the USA, you will receive a separate email from the USPS.com website with your tracking number and shipping status. If your order is to be shipped by FedEx to an international address (address outside of the USA) our email notification will include your tracking number.
"Order on Hold-Please Contact Us": There was a question or problem with regard to your order; please call or email to us upon receipt of this notification.
"Order Cancelled": Your order was cancelled because your credit card transaction was declined. We normally send a follow-up email to you whe this happens and provide options for re-ordering. Cancelled orders can not be re-submitted; you must re-do your order from the beginning on our secure order page.

Speaking of order status... If at any time you wish to check on the status of your order, please send and email to ModelTeenz to inquire about your order status. You can also check online by going to the Purchase Page and scrolling down to the Shopper's Menu and click on "Track My Order." For inquiries by email, Please reference your invoice number from the automatic order confirmation email sent from our secure credit card website, or if you ordered by mail, provide your name and mailing address so we may cross-reference your order.

Do you provide a download option for any of your digital media products?

We're sorry, but we do not provide a download option any longer. The files sizes of our digital products have increased dramatically over the past few years, often being larger than 1Gb, which our server has trouble accepting for upload. Therefore our products are available on DVD or CD only at this time.